Return policy
Any non-defective, non-custom products may be returned within a period of (30) days of shipment and are subject to a 15% restocking fee. Returned units must be like new, not mounted and returned in the original packaging to prevent any return shipping damage or subsequent charges. ERI is not responsible for shipping costs or liability on any returned units. Any shipping/freight costs incurred through the free shipping offer will be billed in addition to restocking fees at the time of return. Custom designed products are provided through an exclusive, subjective service offered to the customer and therefore cannot be returned or refunded once a project has reached production. As stated under Warranty, all custom products hold a two year warranty on defective metal parts.

Both custom and standard (off the shelf) products carry a two-year warranty for any defective parts or metal, not including damage inflicted by the customer or any unauthorized third party. Customer is responsible for any shipping charges and liability involved with returning the unit. Once received and inspected within the warranty period, a repaired or replaced model will be shipped back to the customer via UPS Ground at no charge within the continental United States. Turnaround times on warranty related items will vary, but most units are returned in a few days to a week. An extended warranty may be purchased for any off the shelf products up to one year after the initial transaction is made.

Out-of-Warranty Repair
If the two-year or extended warranty has expired, we will charge only what it cost us internally to repair the unit plus a flat labor fee of $50. Out-of-warranty repairs will be handled on a case by case basis. If required parts are out of production or the repair cost falls outside of a reasonable range, a one-time replacement cost quote may be provided depending on the situation. The customer is responsible for all shipping charges pertaining to any out-of-warranty repair. Some problems might be diagnosed from a detailed description or picture while others will be requested to be sent back for inspection through the RMA process. There is no cost for inspection on any unit that comes in. 

Shipping Damage
If Customer receives damaged packaging, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product as well as the original box and packaging. Notify ERI Customer Relations through our contact page within 10 days to arrange for a carrier inspection and a pick up of damaged products. Timely receipt of this information is necessary for ERI to file a damage claim.

Pricing and Payment
Pricing for off the shelf products may change at any time. Quotes will exclude expedited shipping and insurance unless otherwise requested. All quotes are valid for 30 days unless otherwise noted, although stock status may change during that time. Payment may be made by Visa, MasterCard, American Express or company purchase order subject to credit approval. COD can be made available under special circumstances. All purchase orders on custom products must be NCNR (non-cancelable non-returnable) and may be faxed to (415) 727-4000. Pricing on ongoing custom projects will remain fixed pending any increases in internal metal or labor costs, tax, shipping or insurance.

UPS Ground Shipping Offer
Offer only valid on MSRP orders with delivery in the continental United States. Does not include racks/enclosures or evaluation units. Offer is for free UPS Ground only and is contingent on availability. Shipping charges will apply for faster delivery. Charges will be applied to any returned units.

Silk Screening Offer
Two color custom faceplate silk screening or industrial labeling is included at no extra charge on any order of (100) or more. An NCNR (non-cancelable non-returnable) order is required for this offer. Additional colors are available at an extra charge. Silk screening may add two to three weeks to standard delivery unless a rolling schedule for production is established. Blanket orders of (100) or more will qualify for this offer assuming a delivery span no longer than twelve months. All tooling/setup is included. Offer is valid for any quantity order of one product. Customer will be required to supply any artwork to be used.

International Customers
With the exception of U.S. Government projects or ongoing/repeat orders with established customers, all transactions originating from outside the United States or Canada must be paid via wire transfer or international money order only. Funds must be received in full before any international order is shipped until an ongoing account is established. Acceptable shipping methods for international orders include:

– UPS Worldwide Express
– UPS Worldwide Expedited
– FedEx International Priority
– FedEx International Economy
– Airborne International Express

Although other options are available, we will not ship using any service that does not include complete tracking or confirmation of delivery. Once the product is shipped, a tracking number is immediately provided for customer convenience. Ongoing projects may qualify for Net terms depending on the customer and project and will be granted only on a subjective basis at the discretion of ERI.

Export Sales
If a transaction involves an export under the Export Administration Regulations, the commodities and/or technology sold or distributed under these terms and conditions of sale exported from the United States by ERI are exported in accordance with the Export Administration Regulations. Diversion, use, export or re-export contrary to United States law is prohibited. The commodities and/or technology sold or distributed under these terms and conditions of sale may not be exported or re-exported to Cuba, Iran, Iraq, Libya, Sudan, North Korea or Syria or to entities and persons that are ineligible under United States law to receive United States commodities and/or technology. In addition, warranties for exported products may vary or may be null and void for products exported outside of the United States.

Acceptance of Terms
These terms and conditions of sale constitute a binding contract between Customer and Eclipse Rackmount Inc (ERI). Customer accepts these terms and conditions of sale by placing an order with ERI or making a purchase through this Website (the “Site”). These terms and conditions of sale are subject to change without prior notice, except that the terms and conditions of sale posted on the Site at the time Customer initially places or modifies an order will govern the order in question. Should a dispute occur, any implied or written contract will be governed by and construed in accordance with the laws of the State of California. Both parties agree that the Court venue for such matters is in Marin County, California.

ERI reserves the right to change off the shelf products at any time. Off the shelf product availability and timelines for production and/or shipping are given as estimates; actual delivery may vary. All product is guaranteed as stated under Warranty. Since proprietary plan sets are utilized to reduce redundancy in the design process on custom projects, ERI holds all rights to design and manufacturing documentation. If requested, custom drawings may be sent to the customer once a non-disclosure agreement (NDA) is in place. Conversely, ERI will not share trade secrets or other details exclusive to the customer in any subsequent project. Off the shelf customer drawings may be obtained through our website or emailed upon request.

All photos and information contained on this website are the exclusive property of Eclipse Rackmount, Inc, and may not be copied, distributed, reproduced, transferred, or sold in any way without written permission. Any information on this site is subject to change at any time at the discretion of ERI.

Customer Privacy
Before quoting, Eclipse Rackmount, Inc may collect information such as company name and contact info, industry, product environment and other information related to the sale of products. All information acquired during quoting or the transaction process (through the website or otherwise) is solely for internal use at ERI and will never be rented, sold, or shared without explicit permission from the customer.

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Any rights not expressly granted herein are reserved.